Power Apps Help Desk
Power Apps Help Desk
It’s a great tool for centrally managing your company’s tickets and issues.
This application will help you respond more quickly to internal company requests, analyze which requests occur the most in your company, and easily assign the task to the responsible person based on the availability of colleagues.
IT Department:
• Software malfunctions
• Hardware malfunctions
• Software license requests
• Access rights management
HR Department:
• Changes to the employment contract
• Training
• Team management issues
• Violations of workers’ rights
• Planning business trips
Accounting:
• Requesting official statements
• Payroll statements
• Changes in salary calculation (pension accumulation, investment life insurance)
• Holiday pay
• Advance payments
• Reimbursement of expenses paid from personal funds
Warehouse:
• Issuance, exchange and return of PPEs, tools and other equipment.
Main screen
The main window displays a list of registered requests. An ordinary User can see only the requests submitted by him, while the System Administrator can see the requests of all employees.
This list can be filtered by time period, priority, status, category, department, responsible person, and requester.
The list can also be sorted by request creation date, priority, and status in ascending or descending order.
Registering a new ticket
Registering a new request is extremely easy.
The User indicates the request category, priority, department, topic and description. There is also an option to add an attachment (such as a screenshot or a relevant document).
Chat screen
The person who registered the request can see the history of the request.
It is possible to see to whom the request was assigned, its status and the comment of the responsible person. There is also a chat window where you can clarify the problem and see the progress of the request.
Notifications
The user is automatically informed about the creation and progress of the request by e-mail. This way, the user can follow what is happening with the request he created without logging in to the Help Desk app.
Contact us!
Do you want to implement this Help Desk tool in your company?
Contact us using this form.
